Before and after payment
Your browser stores a local photo draft for up to 24 hours. You can remove it on the creation form. After payment, a standardized copy is uploaded to private storage and sent to AtlasCloud to generate your video using Alibaba Wan 3.0 Reference-to-Video. Payment is processed by Waffo; the site does not receive your full card details.
Retention on this site
Our photo copies are deleted within 7 days of delivery, cancellation or refund. Finished videos remain downloadable for 30 days from delivery. Choosing Delete removes access immediately and queues physical deletion of our copies, including processing copies.
Who can access the files
Other users cannot access your photos or videos, and there is no public customer gallery. Processing providers and authorized support staff may access content when necessary to make the video or investigate a reported problem. Public examples require separate permission; buying a video does not grant it.
Providers and deletion limits
AtlasCloud and its upstream providers have independent retention and processing terms. Our 7-day and 30-day limits apply to our storage, not another provider’s systems. We must confirm upstream training and retention terms before ordering opens. Deletion cannot recall bytes already downloaded to your device or shared elsewhere.
Content reports and privacy requests
Contact support@hittheroaddude.me to report prohibited content, request deletion, raise a privacy concern or appeal a content decision. We use your contact information, order reference and relevant evidence to investigate and reply. Authorized support may inspect the reported input and output when necessary; we do not publish reports or grant other customers access to them. Do not include passwords, full payment card details or illegal material.
Account and payment records
The account email identifies your orders and receives sign-in codes and delivery messages. Minimal financial and audit records are retained separately from photos and videos. The applicable retention period and operator details will be published before ordering opens. Photos, video bytes and local preview URLs are not sent to analytics.
Contact support
For order help, privacy requests, content reports or an appeal, email support@hittheroaddude.me. Include the order reference if available. Do not send passwords, payment card details or illegal material.