Order problems
Report unusable results within 7 days of delivery. We review within 2 business days; if approved, we complete the remake or initiate a full refund within 1 business day. You choose the remedy. Include the order reference and what is wrong, without sending account passwords or card details.
Rights complaints
Identify the work or person involved, the disputed content and how we can contact you. Related new generation is paused while a rights complaint is assessed. Complaints are handled within 2 business days.
Content reports and appeals
Email support@hittheroaddude.me about prohibited content, impersonation, privacy concerns or a disputed review decision. Include the order reference or content location, your reason and relevant non-sensitive evidence. Do not send illegal material. We review reports and appeals within 2 business days and explain the decision or any additional information needed. The Terms page describes prohibited content, review steps and possible restrictions.
Contact support
For order help, privacy requests, content reports or an appeal, email support@hittheroaddude.me. Include the order reference if available. Do not send passwords, payment card details or illegal material.